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Most state Do Not Call lists are available to any DNCScrub account. Louisiana and Oklahoma are different: both states require a telemarketer to register with the state before it may purchase and use the state list, and they hold the list provider (Sonera / Contact Center Compliance) responsible for only supplying it to registered companies. Scrubbing against the LA or OK list on behalf of a client that is not registered is a violation for both you and us. DNCScrub therefore ships every account with the LA and OK lists blocked: numbers in Louisiana and Oklahoma are returned as Blocked. Our Support team enables the LA or OK list for your account after reviewing proof of registration.

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What counts as proof

Registration must be in the name of the organization that will be calling, which is the same organization whose FTC SAN is on the Project.
Approval applies to your whole account, not a single Project. Once the LA or OK list is enabled, every Project in your account is scrubbed against it and its LA or OK numbers are no longer returned as Blocked. Submit proof for each client whose Project will call LA or OK numbers, and do not call them for a client that is not registered.

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How to submit

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Through the API

Include StateRegistrations when you create or update the Project:
PUT /v1.5/projects/BRIGHTDENTAL
The API carries the registration number and your notes. Send the state’s letter or confirmation email itself to support@dnc.com with the projectCode in the subject; we do not fetch documents from URLs.

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By email

Send the proof to support@dnc.com with the account and projectCode in the subject.

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What happens next

New or changed proof is emailed to Support for review. Withdrawing proof ("LA": null) removes it from the Project. Neither changes your account’s LA or OK scrubbing by itself: if a client is no longer registered, tell Support so they can review the account’s settings.
  1. The Project’s registration shows "Status": "submitted" on Get Project, or "approved" straight away if the list is already enabled for your account.
  2. Support reviews the proof, normally within one business day, and enables the state list for your account.
  3. The status changes to "approved". If the proof is not accepted, Support emails the account’s contact with what is missing and the status stays "submitted".
  4. Scrubs in your account now check the LA or OK list; this applies to all of the account’s Projects.

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Scrubbing before approval

While a registration is pending, the Project can still scrub against the National DNC list (once its SAN is validated), other state lists, litigator lists and its Internal DNC list. Numbers in LA or OK are returned as Blocked.
Do not call LA or OK numbers on behalf of an unregistered client. Registration is a state-law requirement independent of DNC scrubbing.